Il corso, strutturato in lezioni ed esercitazioni, si articola in: 1. LISTENING AND READING. Ascolto di presentazioni e conversazioni e lettura di testi: lettura e comprensione di varie tipologie di testi specifici del TOURIST AND BUSINESS WORLD. Durante le lezioni la docente guiderà gli studenti a sviluppare la loro capacità di lettura estensiva e intensiva, concentrandosi sui seguenti punti: • identifying the topic • predicting and guessing • reading for general understanding (skimming) • reading for specific information (scanning) • reading for detailed information • interpreting a text 2. SPEAKING AND WRITING. Produzione orale e scritta: gli studenti saranno guidati dalla docente ad articolare conversazioni tecniche, specifiche del settore turistico e commerciale; saranno inoltre forniti loro gli strumenti necessari per elaborare un progetto scritto specifico del corso di laurea. Durante le lezioni sarà cura della docente monitorare lo sviluppo delle abilità di speaking e writing, concentrandosi sui seguenti punti: • Structuring oral and written discourse: following the rules (socio-cultural and linguistic rules) • Planning and following the layout: generating ideas, structuring, drafting, focusing, evaluating, re-viewing. • Language features. Respecting differences in language: specific/technical language; styles; genres; register and dialect; the jargon • Language as a social processing: language and culture • Spelling and punctuation • Lexis and grammar • 3.GRAMMAR FUNCTIONS The Present Tenses: present simple and continuous; The Past tenses: simple past, used to/would, present perfect, present perfect continuous, past perfect; The Future Tenses: be going to, be –ing, will/shall; future continuous will be -ing The Passive voice The Modal Verbs: ability, permission, requests, advice, suggestion, preferences, necessity, choice, expectations, deduction. If Clauses: 1st, 2nd and 3rd conditional Gerunds and Infinitives Phrasal verbs Nouns Quantifiers: some, any (and compounds), a lot of, a few, a little; either/or, neither/nor. Articles The comparatives and superlatives Relative Pronouns and Relatives clauses: defining and non-defining Pronouns: personal, reflexive, impersonal; 4. MODULES A. TOURISM 1. The history and development of tourism 2. The organization and structure of tourism 3. Travel agents 4. Tour operators 5. Ways of travelling 6. Tickets, reservations and insurance 7. Tourist attractions and facilities 8. Promoting and marketing in tourism 9. Tourist information 10. guiding B. BUSINESS 1. Markets: target markets 2. Leadership 3. Strategy 4. Pay: evaluating performance 5. Marketing: seducing the masses 6. Recruiting: human resources 7. Counterfeiting 8. Markets 9. Communication